Privacy Policy
Frontive, Inc. (“Frontive,” “we” or “us”) is committed is committed to safeguarding your privacy. This Privacy Policy (“Policy”) describes the practices of Frontive in connection with information collected through frontive.com [and other websites and mobile applications operated by us] and from which you are accessing this Privacy Policy (the “Service”). By using the Service, you agree that you are bound by the terms of this Policy. If you disagree with this Policy or with the Frontive Terms of Use, or do not agree to be bound by them, you are not authorized to access the Service.
Effective Date
The Effective Date of this Policy is: July 1, 2021.
Frontive may update this Policy at any time in our sole discretion by posting a new version online. You should check this page occasionally to review any changes. Any updates made will become effective immediately when we post the revised Policy. Your use of the Service following these changes, or your continued provision of information means that you accept the revised Policy.
Information Frontive Collects
When you access and use the Service, we may collect the following type of information from you:
Personal Information refers to any information that specifically identifies, relates to, or could reasonably be linked to you that you provide in connection with your use of our Service. For example, including but not limited to:
Protected Health Information (“PHI”) is a subset of Personal Information and refers to information relating to the past, present or future health status of you that is created, collected, transmitted, or maintained by a HIPAA covered entity in relation to the provision of healthcare, payment for health care services, or use in healthcare operations. For example, including but not limited to:
Navigational Information refers to information about your computer and your use of the Service such as your IP address, browser type, referral source, length of visit and pages viewed.
The type and amount of information collected will vary depending on the Service and activity. For some activities, you may be asked to create a user name and/or password and/or provide additional demographic information.
Additionally, we receive and store information you knowingly provide to us for purposes of providing the services you request from Frontive. For example, when you use the Service, we collect personal information such as your name, email address, mailing address and phone number. We also receive portions of your health and medical information, which may include, without limitation, your medical records, prescribed and over-the-counter medications, instructions from your doctor, nurse or other healthcare provider or hospital (collectively, “Healthcare Provider”), medical ID number, future appointments, and laboratory testing results.
You expressly authorize us to access your health and medical information directly from your medical record and to receive information from your Healthcare Provider for the purposes of providing the services. We provide you with select portions of this information through the Service.
We do not edit or modify information from your Healthcare Provider unless it is to make the information more appropriate for a voice interface. Frontive does not provide medical services and is not itself a Healthcare Provider.
How Frontive Collects Information About You
When you use the Frontive Service, we may collect and use or share your Personal Information, PHI and Navigational Information in compliance with this Policy. We are the sole owners of the information that you voluntarily provide to use as part of the use of Service. We will not sell or rent information to anyone unless it is in accordance with this Policy. It is your choice whether to share information through use of the Service. If you choose not to share information, including any Personal Information, PHI, or Navigational Information, you may not be able to access some of the features of the Service.
Cookies
Frontive uses various technologies, which may include “cookie” technology, to gather information from our Service users. “Cookies” are small text file that may be placed on your computer when you visit a website or click on a URL. Cookies help website remember visitors when they return to the website and to customize websites based on the content you viewed and the preferences you’ve selected. You may disable cookies and similar items by adjusting your browser preferences at any time; however, this may limit your ability to take advantage of all of the features of the Service. Check the “Help” menu on your Internet browser for more information or check with your browser provider.
We may also allow third party service providers to use cookies and other technologies to collect information and to track browsing activity over time and across third party websites. We do not control these third party technologies and their use is governed by the privacy policies of such third parties.
IP Address and Log Files
We or our third party providers may use a variety of technologies that automatically or passively collect or store certain information whenever you use the Service such as your:
Communications
If you provide use with your email address, cell phone number for texting and/or mailing address (whether part of a general website registration or for a specific communication), or provide your contact information as a request for information regarding our Service, the contact information you provide will be used to send you the specific communication. In addition, you may receive communications introducing you to other Frontive services, websites and/or brands.
Social Media Content
We may offer forums, blogs, or social media pages. Any content you provide in connection with the aforementioned are considered “public” and not subject to privacy protections.
Health Information
We collect certain health information from you and your Healthcare Provider in connection with the Service.
How Frontive Uses Information Collected From You
Frontive uses information collected or obtained when you use the Service, including Personal Information, PHI and Navigational Information for the following purposes (including, but not limited to):
We may use information to contact you through any contact information you provide thorough use of the Service, including email, telephone number, cell; phone number, text message number or fax number. We may send electronic newsletters, notification of account status and other communications such as marketing communications, on a periodic basis to various individuals. We may also send emails or communications using other methods (e.g., text) regarding topics such as general health, website updates, health conditions and general communications. Please be aware that opt outs may not apply to certain communications (e.g., website updates or account status).
Additionally, if you access our Service through a third party application, such as an app store, third party log in service or social networking site, we may collect information about your from the third party and use such information as provided in this Policy.
We may also de-identify your information or aggregate your information with other users of the Service. This aggregated information is not Personal Information because it cannot be used to identify you and may be used for any lawful purpose.
Transfers to Third Parties
Frontive may share or transfer your information to third parties including, but not limited to, your health care provider(s) and health plan, those who support and assist us in providing you the Service and any services requested, as well as for purposes of assisting in addressing disputes, and for the following:
We may also disclose Personal Information in situations where we are legally required or permitted to do so. These situations may include criminal investigations, government tax reporting requirements, court orders, or instances where we believe the rights and safety of others may be at risk.
If you believe that a third party has inappropriately disclosed your Personal Information to us, please contact that third party directly. If the third party does not sufficiently respond to your inquiries, please let us know immediately.
Website and Information Security
We take precautions to protect your information. When you submit Personal Information or PHI via the website in connection with the Service, your information is protected both online and offline. Wherever we collect Personal Information and PHI, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to Personal Information and PHI. The computers/servers in which we store Personal Information are kept in a secure environment.
While security of information is of significant importance to us, no data transmission (over the internet or any wireless network) or method of electronic storage can be guaranteed to be 100% secure. In the event of a security breach, we will notify affected individuals, regulatory authorities, and others consistent with requirements under federal and state law or contractual obligations. Frontive is not liable for the illegal acts of third parties such as criminal hackers.
Information for Children Under 13
Our Service are not directed to children under the age of 13. It is Frontive’s policy not to knowingly solicit or permit children under the age of 13 to provide their Personal Information for any purpose. We do not knowingly collect Personal Information on our website in connection with the Service and will destroy such information if we become aware that a child has disclosed such information to us without the proper parental consent. If you think we have collected Personal Information for a child under age 13 through the Service, please contact us at [email protected].
Third Party Websites
Our Service may contain links to and from websites maintained by other companies or organizations (“Third Party Websites”). We do not control these Third Party Websites. We encourage our users to read the privacy policies of each Third Party Website with which they interact. Frontive does not endorse, screen or approve and are not responsible for the privacy practices of such third Party Websites. Visiting these Third Party Websites is at your own risk.
Email and Telephone Communications
If you receive an unwanted email from us, you can opt out of receiving future emails by unsubscribing from them by contacting [email protected] or mailing us at Frontive, Inc., 1800 Century Park East, Suite 600, Los Angeles, CA, 90067, USA. Note that you will continue to receive transaction related emails regarding products or Service you have requested. We may also continue to send you certain non-promotional communications regarding our Service, and us, and you will not be able to opt out of such communications (e.g., updates to the Terms of Use or this Policy).
Your Privacy Rights
If you provide us with your Personal Information, you have the following rights with respect to such Personal Information (subject to all applicable laws):
Anti-Spam
Frontive will not use the Service in any way, direct or indirect, to send, transmit, handle, distribute, or deliver the following forms of SPAM:
If you feel that Frontive, or a member of our team, is not adhering to the above requirements, please contact us by email at [email protected] or by mail to Frontive, Inc., 1800 Century Park East, Suite 600, Los Angeles, CA, 90067, USA. We will promptly investigate and ensure that any such violations are immediately ceased.
Questions Or Concerns About Our Privacy Policy
If you have any questions or concerns about the content of this Privacy Policy, please contact us in writing at the following email or address:
Please send questions or concerns to:
Frontive, Inc.
Attn: Compliance Department
Frontive, Inc., 1901 Avenue of the Stars, Suite 200, Los Angeles, CA, 90067, USA
Email: [email protected]
Please send opt-out notifications to:
Click unsubscribe; or
email [email protected], or
mail to Frontive, Inc., 1800 Century Park East, Suite 600, Los Angeles, CA, 90067, USA
Effective Date
The Effective Date of this Policy is: July 1, 2021.
Frontive may update this Policy at any time in our sole discretion by posting a new version online. You should check this page occasionally to review any changes. Any updates made will become effective immediately when we post the revised Policy. Your use of the Service following these changes, or your continued provision of information means that you accept the revised Policy.
Information Frontive Collects
When you access and use the Service, we may collect the following type of information from you:
Personal Information refers to any information that specifically identifies, relates to, or could reasonably be linked to you that you provide in connection with your use of our Service. For example, including but not limited to:
- Your name, telephone number, email address, postal address, location, and other contact information including the name of your company.
- Other personally identifiable information you choose to provide such as physical characteristics or description and gender.
Protected Health Information (“PHI”) is a subset of Personal Information and refers to information relating to the past, present or future health status of you that is created, collected, transmitted, or maintained by a HIPAA covered entity in relation to the provision of healthcare, payment for health care services, or use in healthcare operations. For example, including but not limited to:
- Medical history, family history, medical diagnosis, health background, current health status, age, demographic information, and information related to the diagnosis and treatment of health conditions.
- Payments for treatment and health insurance information.
- Other information considered PHI under applicable federal laws such as HIPAA and similar state privacy laws covering the use or sharing of PHI.
Navigational Information refers to information about your computer and your use of the Service such as your IP address, browser type, referral source, length of visit and pages viewed.
The type and amount of information collected will vary depending on the Service and activity. For some activities, you may be asked to create a user name and/or password and/or provide additional demographic information.
Additionally, we receive and store information you knowingly provide to us for purposes of providing the services you request from Frontive. For example, when you use the Service, we collect personal information such as your name, email address, mailing address and phone number. We also receive portions of your health and medical information, which may include, without limitation, your medical records, prescribed and over-the-counter medications, instructions from your doctor, nurse or other healthcare provider or hospital (collectively, “Healthcare Provider”), medical ID number, future appointments, and laboratory testing results.
You expressly authorize us to access your health and medical information directly from your medical record and to receive information from your Healthcare Provider for the purposes of providing the services. We provide you with select portions of this information through the Service.
We do not edit or modify information from your Healthcare Provider unless it is to make the information more appropriate for a voice interface. Frontive does not provide medical services and is not itself a Healthcare Provider.
How Frontive Collects Information About You
When you use the Frontive Service, we may collect and use or share your Personal Information, PHI and Navigational Information in compliance with this Policy. We are the sole owners of the information that you voluntarily provide to use as part of the use of Service. We will not sell or rent information to anyone unless it is in accordance with this Policy. It is your choice whether to share information through use of the Service. If you choose not to share information, including any Personal Information, PHI, or Navigational Information, you may not be able to access some of the features of the Service.
Cookies
Frontive uses various technologies, which may include “cookie” technology, to gather information from our Service users. “Cookies” are small text file that may be placed on your computer when you visit a website or click on a URL. Cookies help website remember visitors when they return to the website and to customize websites based on the content you viewed and the preferences you’ve selected. You may disable cookies and similar items by adjusting your browser preferences at any time; however, this may limit your ability to take advantage of all of the features of the Service. Check the “Help” menu on your Internet browser for more information or check with your browser provider.
We may also allow third party service providers to use cookies and other technologies to collect information and to track browsing activity over time and across third party websites. We do not control these third party technologies and their use is governed by the privacy policies of such third parties.
IP Address and Log Files
We or our third party providers may use a variety of technologies that automatically or passively collect or store certain information whenever you use the Service such as your:
- IP address (the number that is used by computers on the network to identify your computer every time you log onto the internet).
- Your devise functionality (including your browser, operating system, hardware, mobile network information).
- The areas within our website(s) and/or mobile app(s) associated with the Service that you visit and your activities there.
- Your device location, characteristics and devise data.
Communications
If you provide use with your email address, cell phone number for texting and/or mailing address (whether part of a general website registration or for a specific communication), or provide your contact information as a request for information regarding our Service, the contact information you provide will be used to send you the specific communication. In addition, you may receive communications introducing you to other Frontive services, websites and/or brands.
Social Media Content
We may offer forums, blogs, or social media pages. Any content you provide in connection with the aforementioned are considered “public” and not subject to privacy protections.
Health Information
We collect certain health information from you and your Healthcare Provider in connection with the Service.
How Frontive Uses Information Collected From You
Frontive uses information collected or obtained when you use the Service, including Personal Information, PHI and Navigational Information for the following purposes (including, but not limited to):
- To provide, improve or create new services.
- To share information with your healthcare provider and/or health plan.
- To respond to your emails and other inquiries or requests form you.
- To send communications to you.
- To obtain your feedback about Frontive.
- To send you secure, electronic messages and personalized emails pertaining to your interests as inferred from your use of the Service, including news, announcements, reminders and opportunities form Frontive.
- To analyze trends and user behavior and activity.
- To detect and defend against fraud.
- To verify or maintain the quality of services.
- To protect someone’s health, safety or welfare.
- To comply with applicable laws, rules and regulations and the legal process.
- As otherwise necessary or useful for us to conduct our business, so long as such use is legally permissible.
We may use information to contact you through any contact information you provide thorough use of the Service, including email, telephone number, cell; phone number, text message number or fax number. We may send electronic newsletters, notification of account status and other communications such as marketing communications, on a periodic basis to various individuals. We may also send emails or communications using other methods (e.g., text) regarding topics such as general health, website updates, health conditions and general communications. Please be aware that opt outs may not apply to certain communications (e.g., website updates or account status).
Additionally, if you access our Service through a third party application, such as an app store, third party log in service or social networking site, we may collect information about your from the third party and use such information as provided in this Policy.
We may also de-identify your information or aggregate your information with other users of the Service. This aggregated information is not Personal Information because it cannot be used to identify you and may be used for any lawful purpose.
Transfers to Third Parties
Frontive may share or transfer your information to third parties including, but not limited to, your health care provider(s) and health plan, those who support and assist us in providing you the Service and any services requested, as well as for purposes of assisting in addressing disputes, and for the following:
- Administrative and technical support: including cloud storage providers (such as AWS, as noted above), IT support, data analytics providers; and
- Parties in connection with the proposed or actual financing, insuring, sale, securitization, assignment or other disposal of all or part of our business or assets.
- For legal purposes.
- At your direction.
We may also disclose Personal Information in situations where we are legally required or permitted to do so. These situations may include criminal investigations, government tax reporting requirements, court orders, or instances where we believe the rights and safety of others may be at risk.
If you believe that a third party has inappropriately disclosed your Personal Information to us, please contact that third party directly. If the third party does not sufficiently respond to your inquiries, please let us know immediately.
Website and Information Security
We take precautions to protect your information. When you submit Personal Information or PHI via the website in connection with the Service, your information is protected both online and offline. Wherever we collect Personal Information and PHI, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to Personal Information and PHI. The computers/servers in which we store Personal Information are kept in a secure environment.
While security of information is of significant importance to us, no data transmission (over the internet or any wireless network) or method of electronic storage can be guaranteed to be 100% secure. In the event of a security breach, we will notify affected individuals, regulatory authorities, and others consistent with requirements under federal and state law or contractual obligations. Frontive is not liable for the illegal acts of third parties such as criminal hackers.
Information for Children Under 13
Our Service are not directed to children under the age of 13. It is Frontive’s policy not to knowingly solicit or permit children under the age of 13 to provide their Personal Information for any purpose. We do not knowingly collect Personal Information on our website in connection with the Service and will destroy such information if we become aware that a child has disclosed such information to us without the proper parental consent. If you think we have collected Personal Information for a child under age 13 through the Service, please contact us at [email protected].
Third Party Websites
Our Service may contain links to and from websites maintained by other companies or organizations (“Third Party Websites”). We do not control these Third Party Websites. We encourage our users to read the privacy policies of each Third Party Website with which they interact. Frontive does not endorse, screen or approve and are not responsible for the privacy practices of such third Party Websites. Visiting these Third Party Websites is at your own risk.
Email and Telephone Communications
If you receive an unwanted email from us, you can opt out of receiving future emails by unsubscribing from them by contacting [email protected] or mailing us at Frontive, Inc., 1800 Century Park East, Suite 600, Los Angeles, CA, 90067, USA. Note that you will continue to receive transaction related emails regarding products or Service you have requested. We may also continue to send you certain non-promotional communications regarding our Service, and us, and you will not be able to opt out of such communications (e.g., updates to the Terms of Use or this Policy).
Your Privacy Rights
If you provide us with your Personal Information, you have the following rights with respect to such Personal Information (subject to all applicable laws):
- To review the Personal Information that you have provided to us.
- To request that we correct any errors, outdated information, or omissions in the Personal Information that you have provided us.
- To request that your Personal Information not be used to contact you.
- To request that your Personal Information be removed from any solicitation list that we use.
- To request that your Personal Information be deleted from our records
- To opt out of being solicited by Frontive or third parties
- To exercise any of these rights, please contact us at: [email protected] or mail to Frontive, Inc., 1800 Century Park East, Suite 600, Los Angeles, CA, 90067, USA.
Anti-Spam
Frontive will not use the Service in any way, direct or indirect, to send, transmit, handle, distribute, or deliver the following forms of SPAM:
- Unsolicited emails in violation of the CAN-SPAM Act or any other applicable laws, rules or regulations.
- Email to an address that is incomplete, inaccurate, and/or not update for all applicable opt-out notifications, using best efforts and best practices in the industry
- Commercial electronic messages in violation of Canada’s Anti-Spam Legislation
If you feel that Frontive, or a member of our team, is not adhering to the above requirements, please contact us by email at [email protected] or by mail to Frontive, Inc., 1800 Century Park East, Suite 600, Los Angeles, CA, 90067, USA. We will promptly investigate and ensure that any such violations are immediately ceased.
Questions Or Concerns About Our Privacy Policy
If you have any questions or concerns about the content of this Privacy Policy, please contact us in writing at the following email or address:
Please send questions or concerns to:
Frontive, Inc.
Attn: Compliance Department
Frontive, Inc., 1901 Avenue of the Stars, Suite 200, Los Angeles, CA, 90067, USA
Email: [email protected]
Please send opt-out notifications to:
Click unsubscribe; or
email [email protected], or
mail to Frontive, Inc., 1800 Century Park East, Suite 600, Los Angeles, CA, 90067, USA
