Frequently Asked Questions
Who pays for Frontive?
Frontive is a subscription service for the user, i.e., patient, and their family caregiver(s). However, some or all of the subscription fees may be paid by one or more entities, including hospitals, insurance providers, employers, physicians, patients or family caregivers. In addition, the subscription payer may change over time as the end user transitions through different health situations. The subscription payer is clearly identified to the end user at all times.
How does Frontive get my health information?
During Frontive's consent and on-boarding process, we obtain your permission to access personal health information sources on your behalf. From there, we're able to access information from your physicians, hospital and others and compile the information into a more complete, voice-enabled health record.
Is my health information safe?
We take the protection of your health information very seriously. We comply with (and in many cases, exceed) the standards spelled out in the Health Insurance Portability & Accountability Act (HIPAA).
Does Frontive re-sell my health information?
No. The information that we utilize in order to deliver Frontive is still your information.
What happens to my health information if I cancel Frontive?
Should you decide to leave Frontive, your health information is purged from our servers after a short waiting period (just in case you change your mind and decide to come back).
Frontive is a subscription service for the user, i.e., patient, and their family caregiver(s). However, some or all of the subscription fees may be paid by one or more entities, including hospitals, insurance providers, employers, physicians, patients or family caregivers. In addition, the subscription payer may change over time as the end user transitions through different health situations. The subscription payer is clearly identified to the end user at all times.
How does Frontive get my health information?
During Frontive's consent and on-boarding process, we obtain your permission to access personal health information sources on your behalf. From there, we're able to access information from your physicians, hospital and others and compile the information into a more complete, voice-enabled health record.
Is my health information safe?
We take the protection of your health information very seriously. We comply with (and in many cases, exceed) the standards spelled out in the Health Insurance Portability & Accountability Act (HIPAA).
Does Frontive re-sell my health information?
No. The information that we utilize in order to deliver Frontive is still your information.
What happens to my health information if I cancel Frontive?
Should you decide to leave Frontive, your health information is purged from our servers after a short waiting period (just in case you change your mind and decide to come back).
